Humane AI Pin Faces Major Setback: Charging Case Poses Fire Risk
In a significant blow to the launch of its innovative AI Pin, Humane has issued an urgent warning to customers to immediately stop using the device's Charge Case Accessory due to a potential fire safety risk. This development comes just weeks after the $700 wearable AI device hit the market, adding to a series of challenges faced by the startup.
The Issue
- A quality problem was identified with battery cells supplied by a third-party vendor for the Charge Case Accessory.
- The issue was discovered after a single report of a charging problem involving a third-party USB-C cable and power source.
- Humane has severed ties with the battery supplier, citing failure to meet quality standards.
What's Affected
- Only the Charge Case Accessory is impacted.
- The AI Pin itself, Battery Booster(s), and Charge Pad are safe to use.
Humane's Response
- Customers are advised to stop using and charging the Charge Case Accessory immediately.
- The company is offering two free months of its subscription service as compensation.
- Humane is actively seeking a new battery vendor to resolve the issue.
Broader Implications
This setback adds to existing concerns about the AI Pin's readiness for consumer use. Early reviews have highlighted issues such as:
- Poor battery life, with some users reporting drainage within hours
- Overheating during use
- Challenges with basic features like on-palm projection and gesture controls
Looking Ahead
As Humane works to address these issues, reports have emerged suggesting the company may be exploring a potential sale, with talks allegedly initiated just a week after initial reviews were published. The AI Pin's troubled launch raises questions about the future of this ambitious wearable AI device and Humane's position in the competitive tech market.
For now, AI Pin users will need to rely on alternative charging methods while awaiting further updates from Humane regarding the Charge Case Accessory replacement or resolution.