Web hosting giant Hostinger has introduced a game-changing AI-powered chat assistant named Kodee, set to transform customer support in the hosting industry. This innovative tool promises to deliver instant, personalized assistance to millions of Hostinger users worldwide.
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| The Hostinger logo, representing the company behind the revolutionary AI-powered chat assistant, Kodee |
Kodee: The AI-Powered Hosting Companion
Kodee, whose clever name combines code with Cody (meaning helpful one), is a custom-built AI assistant integrated directly into Hostinger's core products and live chat support. Powered by OpenAI's latest GPT-4 language model, Kodee offers several impressive capabilities:
- Resolves around 5,500 customer inquiries daily
- Provides responses in just 20 seconds on average
- Communicates in over 50 languages
- Fully resolves 50% of all inquiries without human intervention
Personalized Support Across Hostinger's Ecosystem
What sets Kodee apart is its deep integration with Hostinger's services. The AI has been programmed with detailed knowledge of:
- Hostinger's control panel (hPanel)
- Virtual Private Server (VPS) management
- Domain transfers
- SSL certificates
- Website troubleshooting
This allows Kodee to offer tailored advice and solutions specific to each customer's unique situation and the Hostinger products they use.
Rapid Improvement in Key Areas
Since its initial testing phase, Kodee has shown significant progress in resolving complex issues:
- Domain transfer inquiries: Resolution rate increased from 40% to 69%
- Non-working website problems: Success rate doubled from 25% to 50%
- SSL certificate-related queries: Resolution improved from 45% to 62%
Enhancing Human Support, Not Replacing It
While Kodee's capabilities are impressive, Hostinger emphasizes that the AI is designed to complement rather than replace human support staff. By handling routine inquiries, Kodee allows Hostinger's team to focus on more complex technical issues requiring specialized expertise.
Part of a Broader AI Strategy
Kodee is just one component of Hostinger's growing AI toolkit, which includes:
- AI Website Builder for rapid site creation
- AI-driven content writing tools
- Logo and illustration generation
- User behavior prediction
- Search engine optimization (SEO) assistance
- WordPress-specific AI tools for site launches and troubleshooting
The Future of Kodee
Giedrius Zakaitis, Chief Product and Technology Officer at Hostinger, hints at exciting developments on the horizon: We envision Kodee becoming a true personal companion for our clients. In the near future, it may be able to not only provide instructions but also make changes to website or server settings directly for customers.
As Hostinger continues to refine and expand Kodee's capabilities, the company demonstrates its commitment to leveraging cutting-edge AI technology to enhance the customer experience while optimizing its workforce.