Virtual reality enthusiasts face significant disruptions as Meta's latest software update causes widespread issues across their Quest headset lineup. The timing couldn't be worse, with many users attempting to enjoy their devices during the holiday period, only to encounter serious operational problems.
The Update Problem
A critical software issue is affecting Meta Quest headsets across multiple generations, including the Quest 2, Quest 3, and Quest 3S models. The problem manifests when devices attempt to install recent firmware updates, particularly versions v71 and v72, resulting in devices becoming unresponsive or stuck in endless boot loops. The issue appears particularly prevalent in headsets that haven't been used for extended periods.
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| A Meta Quest headset, representing the devices affected by recent software update issues |
Impact on New and Existing Users
The situation is especially problematic for new Quest owners who received their devices as gifts. Upon first activation, these headsets automatically attempt to update, potentially rendering them unusable immediately. Even more concerning, traditional troubleshooting methods like factory resets are not only ineffective but may worsen the situation, potentially leading to complete device failure.
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| New users struggle with their VR headsets and controllers due to update issues |
Meta's Response and Solutions
Meta has acknowledged the issue and is actively working on a comprehensive solution. The company initially provided a temporary workaround, instructing users to perform a specific reboot procedure by holding the power button for 45 seconds. While this method isn't guaranteed to work, Meta has since reported that they've begun rolling out a fix, with their support site indicating that in most cases, you are now able to use your device normally.
Preventive Measures
For those who haven't yet encountered the issue, experts recommend avoiding turning on new Quest headsets or postponing any pending updates until Meta confirms a complete resolution. As a potential workaround, new users might consider initializing their devices without WiFi connectivity, though this significantly limits functionality.
Current Status
Meta's support team is now actively engaging with affected users and has moved away from their initial suggestion of purchasing refurbished units as replacements. Users still experiencing issues are encouraged to contact Meta's support team through official channels for assistance with recovery procedures.