RedNote Rushes to Scale English Content Moderation Amid TikTok User Surge

BigGo Editorial Team
RedNote Rushes to Scale English Content Moderation Amid TikTok User Surge

The Chinese social media platform Xiaohongshu (RedNote) faces unprecedented challenges as it experiences a massive influx of English-speaking users following concerns about TikTok's potential US ban. This sudden migration has exposed the platform's limitations in handling international content moderation and highlighted the complexities of cross-border social media operations.

Rapid User Growth and Moderation Challenges

RedNote has seen its US user base explode from under 700,000 to approximately 3 million daily active users in just days. This dramatic surge has forced the platform to rapidly expand its content moderation capabilities, particularly for English-language content. Multiple Chinese tech outsourcing companies have posted urgent job listings seeking English-speaking content moderators, with some positions requiring immediate start dates and offering monthly salaries ranging from CNY 4,500 to CNY 8,000 (USD 600 to USD 1,100).

Xiaohongshu app experiencing rapid user growth amid challenges
Xiaohongshu app experiencing rapid user growth amid challenges

Platform Evolution and Current Position

Originally launched in 2013 as a shopping platform, RedNote has evolved into a major social networking site with over 300 million users globally. The platform primarily focuses on lifestyle content, including travel tips, skincare advice, and restaurant recommendations. Unlike TikTok's entertainment-focused approach, RedNote serves as a de facto search engine for its user base, offering a different value proposition to its community.

Content Moderation Complexities

The platform faces significant challenges in maintaining compliance with Chinese regulations while accommodating international users. Content moderators must navigate complex requirements, including removing politically sensitive information, nudity, and graphic violence. The Chinese Cyberspace Administration has already expressed concerns about foreign content on the platform, reportedly instructing RedNote to limit Chinese users' exposure to posts from US users.

Cultural Exchange and Platform Dynamics

Despite moderation challenges, RedNote has become an unexpected venue for cultural exchange between Chinese and American users. Content trends include Chinese users teaching American counterparts Mandarin expressions, comparisons of healthcare and shopping experiences, and various cross-cultural interactions. However, some users have already encountered content restrictions, particularly regarding politically sensitive topics.

Future Implications

The sudden popularity of RedNote among former TikTok users demonstrates the limitations of single-app bans as effective policy measures. Industry experts suggest that a more sustainable approach would involve comprehensive legislation addressing data privacy, cybersecurity, and platform transparency, rather than targeting individual applications.