Apple Watch owners are encountering significant hurdles when attempting to activate cellular service on Verizon's network, leaving many frustrated and unable to fully utilize their devices.
The root of the problem appears to stem from how Verizon manages device identification numbers (IMEIs) in its system. According to user reports, Apple Watches purchased directly from Verizon activate seamlessly. However, those bought from other retailers—including Apple itself—often fail to connect to Verizon's cellular network.
Here's what we know about the issue:
- The activation process stalls with vague error messages like Something went wrong or pairing not allowed.
- Affected users report spending hours with Verizon support without resolution.
- The problem persists even after attempts to reset devices, repair connections, or set up new service plans.
A user on Verizon's community forum explained the technical aspect:
When Verizon receives product from Apple for their inventory, Verizon logs the IMEI number into their system. [...] So if you buy your Verizon product, directly from Verizon, you will have no issue connecting to the cellular network.
This suggests that Verizon's system fails to recognize IMEIs from Apple Watches not in its direct inventory, preventing the assignment of an eSIM and cellular activation.
Verizon has acknowledged the issue, with a spokesperson stating:
We are aware that a limited number of customers who have purchased Apple Watch may experience issues when attempting to activate cellular service. We have made the changes necessary to enable those activations and encourage customers to attempt again. Our customer service teams can assist if customers experience any further issues.
For Apple Watch owners struggling with activation:
- Attempt the activation process again, as Verizon claims to have implemented fixes.
- Contact Verizon support and explicitly describe the IMEI recognition issue.
- Request escalation to Verizon Engineering support, who may be able to manually add IMEIs to the system.
- Reach out to Verizon Support on X (formerly Twitter) for additional assistance.
This ongoing problem highlights the complexities of eSIM technology and the importance of seamless integration between device manufacturers and cellular carriers. As wearable devices become increasingly popular, addressing these activation issues will be crucial for customer satisfaction and the broader adoption of cellular-enabled smartwatches.
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| The sleek design of the Apple Watch, which some users are struggling to activate on Verizon's network |
