Microsoft's latest optional update for Windows 11 is causing significant problems for some users, including reboot loops and system crashes. The company has acknowledged these issues and is currently investigating.
The problematic update
The September 2024 KB5043145 preview update, released last week, was intended to fix several issues in Windows 11. However, it has introduced new problems for some users running Windows 11 versions 22H2 and 23H2.
Symptoms of the issue
Users affected by this update may experience:
- Multiple system restarts
- Unresponsive devices with blue or green screens
- Automatic activation of the Windows Recovery Environment
- Triggering of BitLocker recovery
Microsoft's response
Microsoft has released a known issue support document confirming these problems. The company stated, We are currently investigating this issue. We will provide an update when more information is available.
What users should do
If you haven't installed the KB5043145 update yet, it's advisable to wait until Microsoft releases a fix. For those already affected:
- Report the issue through the Feedback Hub in Windows 11
- If experiencing constant reboots, you may need to use the Windows Recovery Environment to troubleshoot
- To uninstall the update, go to Settings > Windows Update > Update History > Uninstall Updates, then find and uninstall KB5043145
Affected systems
The issue primarily affects Windows 11 version 22H2 (Enterprise and Education editions) and Windows 11 version 23H2. It's unclear if Windows 11 Home users are impacted, as some symptoms involve BitLocker, which is not available on the Home edition.
Ongoing investigation
Microsoft is actively investigating the root cause of these issues. Users are encouraged to provide detailed feedback to help expedite the resolution process.
This incident serves as a reminder of the potential risks associated with installing optional updates immediately upon release. Users should always consider waiting for reports on update stability before applying non-critical patches to their systems.
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| The shattered glass symbolizes the problems and risks associated with the recent Windows 11 update |